Free shipping from CHF 60.- | Customs-free delivery | 30-day return policy | Purchase on invoice
FAQ

FAQ

FAQ

Can I try on dance shoes or the clothes?
Visit us at our store at Pilatusstr. 30, 8330 Pfäffikon. You can make appointments at any time - even evenings or weekends - book now here!

How long does it take for my item to be delivered?
The delivery time is indicated directly on the product when you click on your size and heel.

Can I return my shoes or clothing if they don't fit?
You are welcome to return all unused shoes and leggings to us within 30 days of receipt.

Please note that for hygienic reasons, we cannot accept returns for sports bras and tights. These items are considered hygiene products and cannot be returned if they have been tried on without underwear or are no longer in their original condition.

Return Address for Switzerland:

Dancing Queens AG
Pilatusstr. 30
8330 Pfäffikon ZH
Schweiz

Return Address for EU and other countries:
Dancing Queens AG
c/o SVL Dienstleistungs GmbH
Im Weinberge 3
07381 Nimritz
Germany

You will receive your refund promptly once the returned items have been received by us and checked for defects.

Why are the dance shoes rather expensive? 
We deliver everything to you free of shipping costs and customs duties. We also pay the VAT for you from the import of the shoes. So you know at the start that you're only paying the actual price of the shoes and won't surprised by charges later. The majority of the dance shoes are handmade in the EU, which is why the production costs are also slightly higher.

I'm a beginner and I'm buying dance shoes for the first time. What should I keep in mind?
For beginners, we recommend a model with a rather 
low and wider heel (flare). We also offer a large selection of flat shoes.

I'm not sure what size to order. What can I do?
For the suppliers Fuego, Portdance (recognizable by PD in the front of the name) and Rumpf we recommend to buy a size larger because they cut the shoes small. For all other suppliers, choose your normal shoe size. If you are unsure, please feel free to contact us by email at contact@dancingqueens.ch

I have extremely narrow or wide feet, which shoes do you recommend?
Lace-up shoes are particularly suitable for wide or narrow feet, as you can tie them individually. One of our classics is 
this model. We would also be happy to advise you personally in our showroom in Pfäffikon ZH or write us an email with your request, shoe size, foot structure and we will send you suitable models.

Can I choose my heel?
Yes, for most shoes you can choose your heel type and height and we will configure your shoes for you. However, note the delivery time, as various shoes with special requirements have a longer delivery delay.

Do you have any vegan dance shoes?
Sure, you'll find them 
here.

Where do your dance shoes come from?
We have various suppliers from Germany, Italy, Portugal, the USA and Turkey. 

I have a dance school and would like to cooperate with you. What should I do?
Contact sharon.bottana@dancingqueens.ch. She will be happy to introduce you to our partner program for dance schools.

In a nutshell: You get an exclusive teacher discount, as do your students, of course.

Can you send me my bill again? 
Yes, you can simply request it again from our partner "Powerpay" at the following email: 
info@powerpay.ch

Do I have to pay the postage for the return? 
Yes, the return shipping costs must always be paid by the customer.

I have already paid the bill, but now send my shoe back. How do I get my money back?
Please contact us proactively with your bank details and IBAN number at the following email: info@powerpay.ch

Can I pay my bill in EUR? 
Yes, you are welcome to transfer the amount directly in EUR. (rate according to 
www.xe.com) Send us an email to contact@dancingqueens.ch and we will gladly provide you with our bank details.

I would like to place a bulk order for a performance group, my dance students, or similar. What do I need to do?
Please contact bettina.gimenez@dancingqueens.ch for special conditions with the desired products. We can order significantly more sizes and products than what is displayed online.

 

My question is missing, how can I contact you?
Use our Whats App Chat on the site or send us an email to 
contact@dancingqueens.ch