As of March 1, 2024

1. Scope

These general terms and conditions (hereinafter "Terms and Conditions")apply to all orders placed by customers (hereinafter referred to as "customer" or "Customers") via the online shop of Dancing Queens AG, Pilatusstrasse 30, CH-8330 Pfäffikon ZH, +41 43 508 37 45, contact@dancingqueens.ch, www.dancingqueens.ch, CHE-272.486.111 (hereinafter "Dancing Queens"), are made (worldwide).

These terms and conditions apply exclusively. Any conflicting, supplementary, or deviating terms and conditions require express written confirmation from [Company Name] to be valid. Dancing Queens. By using this website or placing a product order, the customer confirms their full acceptance of these terms and conditions, including delivery and payment terms.

2. OFFER ON THE WEBSITE AND IN THE ONLINE SHOP

2.1 The information in the online shop (e.g., product descriptions, images, size, weight, and other details) does not constitute a guarantee of properties or warranties, unless explicitly stated otherwise. Color values are displayed in the online shop as accurately as possible. However, the actual product may differ slightly from the colors shown in the online shop. Minor color variations and other product variations are possible and may be due to differences in image capture, display technologies, or other factors. Dancing Queens We are not liable for such variations and deviations. The customer cannot derive any rights from typographical errors, product descriptions, or obvious mistakes on the website.

2.2 The offers in the online shop are non-binding and do not constitute a legally binding offer. Prices, product ranges, and technical specifications are subject to change without notice.

3. CONCLUSION OF CONTRACT

3.1 The offer in the online shop constitutes a non-binding invitation to the customer to submit an offer. Dancing Queens To order products. By clicking the order button and accepting these terms and conditions, the customer submits a legally binding offer to conclude a contract regarding the products listed on the order page.

3.2 Immediately after receiving the order, confirmed Dancing Queens the receipt of the order by e-mail (hereinafter referred to as "order confirmation"). Dancing Queens may accept or reject orders at its sole discretion. In the event that Dancing Queens rejects the order, may Dancing Queens The order can be cancelled without incurring any liability to the customer or third parties. Following such a cancellation, any payments already made for the cancelled order will be refunded to the customer.

3.3 As soon as Dancing Queens Once the products have been shipped in accordance with the contract, the customer receives a shipping confirmation by email, confirming the shipment of the ordered products (hereinafter "Shipping Confirmation"). A binding purchase agreement is only concluded upon receipt of the Shipping Confirmation by the customer. The order confirmation merely documents that the customer's order has been received by [Company Name]. Dancing Queens has been received and does not constitute an acceptance.

3.4 In the case of payment in advance, the purchase contract is concluded upon confirmation of receipt of the advance payment by the seller.

3.5 The company assumes no liability for order errors on the customer's side or other transmission errors. Dancing Queens AG No liability.

4. PRICES AND PAYMENT TERMS

4.1 The prices listed in the online shop at the time of ordering the products apply. The prices stated on the product page include statutory VAT, delivery costs and other price components. They are expressed in the specified currency.

4.2 In addition to the stated prices, special shipping costs may apply depending on the delivery address, quantity of goods, and items. The exact shipping costs will be displayed to the customer during the ordering process and are to be borne by the customer. If customs duties or taxes are levied on the respective order, these are to be borne by the customer. No further costs will be incurred upon delivery.

4.3 Dancing Queens The company reserves the right to limit or terminate any special offers or promotions at any time. Any delivery delay will never result in a price reduction of the product.

4.4 Payment is made using the payment methods specified in the order process (credit card, PayPal, Twint, invoice or prepayment).

4.4.1 When selecting the payment method "prepayment", the following applies: Dancing Queens Her bank details are provided in the order confirmation. The invoice amount must be transferred to the seller's account within 10 days.

4.4.2 When paying by credit card, the customer's account will be debited at the time of the order, unless otherwise agreed.

4.4.4 Purchase on account with partial payment option (POWERPAY): MF Group / POWERPAY, as an external payment service provider, offers the payment method "purchase on account." With a single invoice, customers can easily pay for their online purchases by invoice. If you choose not to pay within the specified timeframe, you will receive a monthly invoice with an order summary in the following month. Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment processing. When purchasing on account, in addition to these Terms and Conditions, POWERPAY's General Terms and Conditions are also accepted (powerpay.ch/de/agb). A valid email address is required.

4.5 Offsetting against counterclaims of the customer that are not recognized or not legally established is excluded.

4.6 The customer may only exercise a right of retention to the extent that the claims are based on the same contractual relationship.

4.7 If payment is not made within the deadline, the customer will be in default and will owe Dancing Queens Without any reminder, default interest of 5% will be charged from the due date. Dancing Queens The company is also entitled to withhold ordered but not yet delivered products and to charge reasonable late payment fees. The right to charge higher fees remains reserved. The outstanding invoice amount, plus any late payment fees and interest, may be assigned or sold to a third party for collection purposes. All costs associated with collection (e.g., collection agency fees and, in particular, legal fees) shall be borne entirely by the defaulting customer. The customer agrees that reminders may be sent by email or post.

4.8 The customer is obliged to provide all personal information in the order correctly, completely and truthfully.

5. VOUCHERS AND DISCOUNT CODES

5.1 Vouchers
5.1.1 Vouchers have a specific validity period and may be subject to a minimum order value. Vouchers are only valid within the specified period and can only be redeemed once per order and household.

5.1.2 Individual brands or products may be excluded from the vouchers.

5.1.3 The value of the products must be at least equal to the voucher amount. Vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible.

5.1.4 The balance of a voucher will neither be paid out in cash nor accrue interest. Combining multiple vouchers is generally not possible. Exceptions will be specified within the context of the promotion.

5.1.5 If the credit balance of a voucher is insufficient for the order, the difference can be settled using the payment options offered.

5.2 Discount Policy
5.2.1 The discount code will not be refunded if products are returned in whole or in part, provided that the promotional voucher was issued as part of a promotional campaign and no consideration was given for it.

5.2.2 If, due to returns, the total value of the order falls below the respective value of the discount code, we reserve the right to... Dancing Queens AG We intend to charge the original value of the products. If a return results in the conditions (e.g., minimum quantity or minimum order value) no longer being met, the discount will be completely forfeited.

5.2.3 General order discounts: Discount codes always apply to the entire order. In the event of returns, the discount granted will be recalculated proportionally and the refund amount adjusted accordingly.

5.2.4 Checking the discount conditions: After a return, it is automatically checked whether the conditions of the respective discount code are still met.

5.2.5 2-for-1 promotions: The discount only applies if the corresponding items are kept together. If one item is returned, the discount is completely forfeited and the remaining items are charged at the regular price.

The refund is always based on the adjusted order value after recalculation of the discount.

6. DELIVERY TERMS

6.1 The products will be shipped by post to the destination specified by the customer in the order. The type of packaging will be determined by Dancing Queens certainly.

6.2 The delivery time is displayed with the product. These delivery times are to be understood as guidelines.

6.3 Delivery delays may occur, in particular, due to production bottlenecks, force majeure, and operational disruptions at our own company or at a supplier. Dancing Queens Possible. Customer claims resulting from delivery delays, in particular claims for damages, are excluded.

6.4 If not all ordered products are in stock, Dancing Queens AG We reserve the right to make partial deliveries where possible. Partial deliveries will not incur any additional costs for the customer. Should an ordered product be unavailable or no longer available, we reserve the right to cancel the order. Dancing Queens The customer reserves the right to withdraw from the contract. In the event of a delivery delay of more than three weeks, the customer also has the right to cancel the order free of charge. Any payments already made by the customer will be refunded after cancellation.

If a product was shipped on time, but the delivery is delayed for reasons beyond the control of the Dancing Queens AG If the customer has no control over the delivery (e.g., due to suppliers or customs), their right of return remains unaffected. In this case, the customer continues to bear the return shipping costs.

6.5 If delivery of the products fails due to the customer's fault despite three delivery attempts, the seller may withdraw from the contract. Any payments already made will be refunded.

7. OBLIGATION TO INSPECTE AND TO NOTIFY DEFECTS

Risk and title to the goods pass to the customer upon shipment, to the extent permitted by law and unless otherwise agreed. The customer is obligated to inspect the delivered products immediately upon receipt and report any obvious defects. Dancing Queens Any defects must be reported in writing by letter or email, detailing the defects, within ten (10) calendar days to the address provided in the legal notice. After this period, the product is considered free of defects. Returns to Dancing Queens These actions are at the customer's risk, but at the expense of [company name]. Dancing Queens. They will only be accepted with a copy of the delivery note and within ten (10) calendar days of receiving confirmation from Dancing Queens The complaint will be accepted, provided that the product is returned in a clean condition and with reference to the complaint.

8. Return policy if the product is not defective

8.1 Customers have the right to return the products within 30 days of delivery. Timely dispatch is sufficient to meet the deadline.

8.1.1 Returns or exchanges must be registered via the returns portal in your customer account. You can find further information about the process in our [link to terms and conditions]. FAQ.

The return shipment must be sent to the following address:

Within Switzerland:

Dancing Queens AG
Pilatusstr. 34
8330 Pfäffikon ZH
Switzerland

Europe:

Dancing Queens AG 
c/o GMarc Fulfillment
Walter-Suchanek-Straße 14a
07985 Elsterberg
Germany

DANGER: The customer must bear the postage costs for return shipping.

8.2 Exercising the right of return transforms the purchase agreement into a reversal agreement, whereby the services received under the purchase agreement must be refunded. The customer bears the costs and risk for returning a product without defects.

8.3 After receipt of the product at Dancing Queens Any purchase price already paid will be refunded to the customer immediately.

8.4 The product must be returned complete, in clean, unused, perfect condition and in its original packaging. Dancing Queens The company expressly reserves the right to deduct from the refundable purchase price or to invoice for any damage, excessive wear and tear of the products, or, if agreed, shipping costs. No deduction will be made if the loss in value is due to handling of the products necessary to ascertain their nature, condition, and functionality.

8.5 Dancing Queens can refuse repayment until they have received the products back.

8.6 The right of return without defects is excluded for the following products:

• Discounted dance shoes from the outlet collection
• stockings
• Sports bras and tight-fitting sports tops (are considered hygiene products for hygienic reasons)
  

We charge a 20% penalty and processing fee if the products are returned anyway. 

9. RETENTION OF TITLE

The products remain the property of [Company Name] until full payment is received. Dancing Queens. Prior to the transfer of ownership, pledging, assignment as security, processing or modification is prohibited without the consent of Dancing Queens not permitted.

10. WARRANTY

10.1 Dancing Queens The company strives to deliver products of impeccable quality and on time, and only warrants that the products will conform to the agreed specifications at the time of transfer of risk. In the event of defects reported in a timely manner, the company assumes no liability. Dancing Queens During the statutory warranty period, the warranty guarantees that the products purchased by the customer are free from defects. In the event of defects, the seller will, at its sole discretion, Dancing Queens (i) the defect is remedied (repair) or (ii) a defect-free item is delivered (replacement delivery). The seller is liable for replacement deliveries. Dancing Queens to the same extent as for the original product. If the subsequent performance fails, the customer is entitled to withdraw from the contract. This does not apply to minor defects. The customer's right to a price reduction is excluded but may be affected by Dancing Queens This offer is made. Further claims are excluded.

10.2 To make a warranty claim, customers must Dancing Queens Please submit the required documentation (including photos and a clear description of what is wrong with the product). All claims will be reviewed on a case-by-case basis. Every product has a certain lifespan, which depends on the model, the materials used, and the individual use of the product. The warranty specifically does not cover damage resulting from an incorrect fit or strain, normal wear and tear (e.g., sole wear or natural wear of laces/Velcro fasteners), or damage resulting from improper, incorrect, or negligent use of the product. Also excluded from the warranty are defects attributable to external circumstances and force majeure. Force majeure is defined as an event or series of related events that are beyond the reasonable control of Dancing Queens or the customer and the Dancing Queens or the customer could not have prevented it by exercising reasonable care.

11. LIABILITY

11.1 Dancing Queens excludes all liability, regardless of its legal basis, as well as claims for damages against Dancing Queens and any assistants and agents. Dancing Queens The company is not liable, in particular, for indirect damages and consequential damages, lost profits, or other personal injury, property damage, or purely financial losses suffered by the customer. This exclusion of liability does not apply to mandatory statutory liability, such as for gross negligence or willful misconduct.

11.2 The customer holds Dancing Queens He shall be indemnified against product liability claims insofar as he is responsible for the defect that triggers the liability.

12. DATA PROTECTION

Dancing Queens We are committed to complying with data protection regulations when processing customer data. Further information on the handling of customer data can be found in our separate privacy policy. Dancing Queens. This can be accessed via the website of Dancing Queens as well as about the following link can be viewed at any time.

13. INTELLECTUAL PROPERTY

All rights to the website, the online shop, and its content, products, logos, etc., are either owned by Dancing Queens or were sent by third parties Dancing Queens licensed. Existing intellectual property rights such as copyrights, trademark rights and other intellectual property rights are exclusively reserved. Dancing Queens or the licensors of Dancing Queens This content may only be used by customers in connection with the use of the website or the online shop and may not be used without the prior written consent of [Company Name]. Dancing Queens Furthermore, it may not be downloaded, copied, reproduced, distributed, transmitted, sent, performed, sold, licensed, or used for any other purpose.

14. FINAL PROVISIONS

14.1 Changes to these Terms and Conditions and the offer regarding the products of Dancing Queens can Dancing Queens We may make changes at any time and at our sole discretion. Customers will be notified of any changes before they take effect, and these changes must be in writing. This also applies to any amendment of this written form requirement. The most recent version of the Terms and Conditions supersedes all previous versions.

14.2 In the event of any discrepancies between these Terms and Conditions and content in other parts of the website or in links, the terms and conditions contained in these Terms and Conditions shall prevail.

14.3 Should any provision of these terms and conditions be invalid, the remainder of the contract shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the economic intent and purpose of the invalid provision. The same applies to any gaps in these terms and conditions. If an unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part shall be deemed deleted, and the remainder of the provision shall remain in effect (unless this would contradict the clear intention of the parties; in which case the entire provision in question shall be deemed deleted).

14.4 In the event of disputes, Swiss substantive law shall apply exclusively, excluding any conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG, UN Sales Law, Vienna Sales Law) is explicitly excluded.

14.5 These Terms and Conditions and the purchase of goods via our online shop are governed by substantive Swiss law, excluding conflict of laws rules and international treaties such as the Vienna Sales Convention (CISG). The exclusive place of jurisdiction is the registered office of [Company Name]. Dancing Queens AG. Any mandatory regulations regarding choice of law and jurisdiction applicable under the consumer's country of residence remain reserved.