As of: 09/15/2022


These general terms and conditions apply to all orders placed via the online store of Dancing Queens AG, Pilatusstrasse 36, CH-8330 Pfäffikon ZH, +41 79 590 57 97,,, CHE-272.486.111 hereinafter referred to as Dancing Queens AG (worldwide).


2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to the customer to place an order (offer to conclude a contract) that is binding on the customer.

2.2 By clicking on the order button, the customer places a binding order for the products listed on the order page.

2.3 Immediately after receipt of the order, the seller confirms receipt of the order by email.

2.3.1 The purchase contract is only concluded upon delivery of the goods.

2.3.2 If the dance shoes are not available and the delivery time is extended, the order can be cancelled by both parties at no cost

2.4 In the event of payment in advance, the purchase contract shall be concluded upon confirmation of receipt of the advance payment by the seller.

2.5 Dancing Queens AG assumes no liability for order errors on the part of the customer or other transmission errors.


3.1 Coupons

3.1.1 Vouchers are only valid for the specified period and can only be redeemed once as part of an ordering process and budget.

3.1.2 Individual trademarks may be excluded from the vouchers.

3.1.3 The value of the goods must be at least equal to the amount of the voucher. Vouchers can only be redeemed before the order process is completed. Subsequent credit is not possible.

3.1.4 The credit balance of a voucher shall not be paid in cash nor shall it earn interest. Cumulative redemption of multiple vouchers is not possible.

3.1.5 If the credit of a voucher is not sufficient for the order, the difference can be compensated with the payment options offered.

3.2 Discount code

3.2.1 The discount code will not be refunded if goods are returned in whole or in part, provided that the promotional voucher has been issued as part of a promotion and no consideration has been provided for it.

3.2.2 If, due to returns, the total value of the order falls below the respective value of the discount code, Dancing Queens AG reserves the right to offset the original value of the goods.


4.1 Customers have the right to return the goods within 30 days of delivery.

4.1.1 Switzerland: The right of return is exercised by returning the goods. The return slip is included in the package. The return must be sent to Dancing Queens AG, Pilatusstrasse 36, CH-8330 Pfäffikon ZH.

4.1.2 Abroad: For returns outside Switzerland, must be contacted. The follow-up procedure will then be communicated as soon as possible.

When the customer exercises the right of cancellation, the purchase contract becomes a return contract whereby the services rendered as part of the purchase contract must be reimbursed. The customer bears the costs for the return.

4.3 Upon receipt of the goods, a purchase price already paid will be refunded to the customer immediately.

4.4 A deduction of the purchase price to be refunded or an invoice for possible damage, excessive wear and tear of the goods or, if agreed, shipping costs of the goods remains reserved.

4.4.1 No deduction will be made if the loss in value is due to handling of the goods necessary to establish their nature, condition and functionality.

4.5 Dancing Queens AG can refuse repayment until it has received the goods back from the customer.

4.6 The right of return is excluded for the following products:

  • Hosiery
  • All articles from the section "Accessories"

5.1 The prices stated on the product page include the statutory value added tax, delivery costs and other price components. They are quoted in the currency indicated.

5.2 In addition to the stated prices, special shipping costs may apply depending on the delivery address, quantity of goods and item. The exact shipping costs are displayed to the customer during the ordering process. Further costs do not apply to the delivery.


6.1 The delivery time is displayed with the product.

6.2 If not all ordered products are in stock, Dancing Queens AG is entitled to make partial deliveries. No additional costs are incurred by the customer due to partial deliveries

6.3 If the delivery of the goods fail due to the fault of the customer despite three attempts at delivery, the seller may withdraw from the contract. Any payments made will be refunded.


7.1 Payment is made by credit card, PayPal, Twint, purchase on account or cash in advance.

7.2 When selecting the method of payment in advance, the seller will provide bank details in the

order confirmation. The invoice amount must be transferred to the seller's account within 10 days.

7.3 In the case of payment by credit card, the customer's account will be debited at the time of the order, unless otherwise agreed.

7.4 Purchase on account with partial payment option (POWERPAY)
MF Group / POWERPAY offers the payment method "Purchase on account" as an external payment service provider. With the individual invoice, customers can easily pay for their online purchase by invoice. If you do not make a payment within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.
When the purchase contract is concluded, POWERPAY accepts the resulting invoice claim and handles the corresponding payment terms. In addition to the Dancing Queens AG General Terms and Conditions, POWERPAY General Terms and Conditions are also accepted for purchase on account. ( A valid email address is required.

7.5 Offsetting with unrecognized or not legally established counterclaims of the customer is excluded.

7.6 The customer may only exercise a right of retention if the claims are based on the same contractual relationship.

7.7 The outstanding invoice amount plus any reminder fees and interest may be assigned or sold to third parties for the purpose of collection. The costs for the assignment of CHF 40.00 will be charged to the customer by Dancing Queens AG when the claim is handed over to the collection agency.


The goods remain the property of Dancing Queens AG until full payment has been made. Prior to the transfer of ownership, pledging, transfer as security, processing or transformation is not permitted without the consent of Dancing Queens AG.

9. Warranty

9.1 Obvious defects must be reported to us in writing within 2 weeks of receipt.

9.1.1 The buyer is obliged to store the defective goods and the defective delivery items are to be returned to the seller by post for inspection in the state in which they are at the time of the detection of the defect.

9.1.2 Dancing Queens AG provides a guarantee by repairing defects. This is done by subsequent delivery, i.e. elimination of a defect (repair) or delivery of a defect-free item (replacement). We are liable for replacement deliveries to the same extent as for the original goods.

9.2 If the supplementary delivery fails, the customer is entitled to withdraw from the contract. This does not apply to insignificant defects. A customer's right to a reduction is excluded, but can be offered by Dancing Queens AG.

10. Liability

Dancing Queens AG excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by auxiliary persons and substitutes.

11. Data protection

Dancing Queens AG undertakes to comply with data protection regulations when processing customer data. Further information on the handling of customer data can be found on the separate privacy policy of Dancing Queens AG. This can be viewed at any time on the Dancing Queens AG website as well as via the following link.  

12. Final provisions

Should any provision of these general terms and conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.